Warranty and Returns

WARRANTY POLICY

Meze Audio guarantees their products against defects in materials or workmanship, as follows:

  • Elite | Empyrean II | Liric | 109 Pro – 2 years, applicable worldwide.
  • 99 Series | In-Ear Monitors – two (2) years for customers from EU countries; one (1) year for customers outside the EU.
  • Accessories – 6 months, applicable worldwide.

During this period, Meze Audio will repair or replace the product or parts at no charge. After the warranty period expires, you are responsible for the repair or replacement of the product. This warranty does not cover other related costs and is independent of the seller's warranty policy, depending on the country.

For the warranty to apply, presenting an original proof of purchase is required. The proof of purchase may be in the form of a receipt or bill of sale from an authorized dealer, and must include the model of the product and the date of purchase.

This warranty DOES cover products sold as-is, open box, second-hand, or display models, as long as the original proof of purchase is provided.

This warranty DOES NOT cover cosmetic damage, acts of God, normal wear and tear, accidents, misuse, commercial use, any modifications to the product, improper use, or improper connection. Additionally, it doesn't cover purchases from an unauthorized dealer or attempted repair by anyone other than Meze Audio or another authorized person or unit. This warranty is also void if the product was damaged by a product that it was used with, such as battery leaks or electrical fault of a connecting product.

The warranty is transferable, on the condition that the original proof of purchase is provided. Meze Audio is not responsible for the replacement or repair of products if in violation of this warranty.

Some countries may have other restrictions on warranty policies.


RETURN POLICY

We have a 15-day return policy for customers from EU countries, and a 30-day return policy for customers outside EU. If you need warranty service on your earphones or you are not satisfied with your purchase, don't hesitate to get in touch with the Meze Audio authorized dealer you purchased from or directly with Meze Audio, through the contact form on our website.

We are not responsible for items returned without previously contacting Meze Audio.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product you received is defective from Meze Audio or when purchased through any other authorized dealer, you may request an exchange under our warranty.


REFUND POLICY

To be eligible for a refund from Meze Audio, the product must have been purchased directly from the Meze Audio website or from an authorized dealer. If your product was purchased from other retailers, you must contact that specific retailer.

Products purchased from our website must be returned within 30 days from the purchase date (15 days for customers in EU countries), in order to qualify for a refund. Items must be in functional condition and not damaged by the customer. The package and items must be without any visible damage and complete with all accessories. The customer is also responsible for paying all shipping fees to return the product.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@mezeaudio.com.

You can always contact us for any questions at support@mezeaudio.com.