Yes, we do offer after-sales service for our products. Certain replaceable components can be purchased directly from our website. For our European customers, please visit our dedicated EU store at mezeaudio.eu, and for international customers, you can use our global site mezeaudio.com. If you’re looking for a specific part and can’t find it, just let our Customer Support team know. You can email us at support@mezeaudio.com, and we’ll be happy to help you.

You can check our Shipping and Returns page on our website for information about the locations we deliver to, and if you're looking for a specific country, you can click on the currency button from the menu and check for your country. If you don’t see your country, make sure that you're on the right website: mezeaudio.com or mezeaudio.eu. If you still can't find the information you're looking for, feel free to email our support team: support@mezeaudio.com, and we will do our best to accommodate you.

Depending on the issue, we may be able to repair or replace the cable for you. We recommend reaching out to our Customer Support team with details about the cable’s problem. They will evaluate the issue and let you know the best solution.

If you need to request a return, the process is straightforward. Please visit our Shipping & Returns page, where you also find information about our refund policy (and you might also want to review our Warranty Policy) for detailed instructions. It will guide you through the steps, from submitting a return request to shipping the item back. If you have any trouble during the process, let us know and we’ll with an email to our customer support.

If you received the wrong item, the first step is to visit our Return & Refund Policy page, which explains how to return or exchange an item that isn’t what you expected. You can follow those instructions, or if you prefer, contact our support team directly, and we’ll make sure you get the correct item as quickly as possible.

If your package seems delayed or missing, here’s what you can do: First, please check the shipment’s tracking information (the tracking number was emailed to you when your order shipped) to see its status. If the carrier’s tracking indicates an issue or significant delay, you might also reach out to DHL (our shipping partner) for more details. And of course, you can always contact our Customer Support via email, provide them with your order number, and we will immediately investigate and help resolve the situation.

We have step-by-step video guides to help you with both ear pads and headband replacements. Please check out our Instructional Videos playlist on our website. Simply look for your headphone model in that playlist; you’ll find one video showing how to replace the ear pads, and another showing how to replace the headband. Just follow along with those videos, and you’ll be able to easily swap out the parts. If you need any further assistance during the process, please contact our Customer Support team.

The ALBA in-ear monitors come with a 3.5 mm to USB-C adapter with an integrated DAC/AMP. This adapter makes it plug-and-play compatible with iPhone models 15 and newer (which have a USB-C port). If you have an older iPhone with a Lightning port, you’ll just need a 3.5mm to Lightning port adapter to connect the ALBA. Once connected with the appropriate adapter, your ALBA should work perfectly with your iPhone.

Depending on your country’s import laws, your order may be subject to customs duties or VAT/local taxes when it arrives. These fees are charged by your government (not by our company) based on the product type and value. For more specific information, you may want to check with your local customs office.

In many cases, problems can be resolved by troubleshooting with our support team. Please start by contacting our Customer Support via email at support@mezeaudio.com and describe the issue you’re facing. Our team will guide you through next steps. If it turns out that your headphones do need to be sent in for service or repair, we will provide you with the instructions and address to do so. We’ll make sure your headphones are taken care of.

The main difference when using the smaller ear pads on the 99 Classics is in the sound tuning. With the small ear pads, you’ll get tighter control of the low frequencies and more forward mids (including upper-mids), so the sound may feel a bit more present in the midrange. The soundstage, however, remains almost the same – you won’t lose any noticeable width or depth compared to the normal-sized pads. In short, smaller pads give you a slightly different tonal balance, but the overall soundstage is just as immersive.

The 99 Classics headphones are designed to be symmetrical, so the ear cups themselves aren’t labeled Left or Right. Instead, the audio cable will indicate the channels for you. The cable’s plugs have small “L” and “R” markings (and the left plug even has a tiny tactile ridge on it), which tell you which side is which when you plug them in.

The wooden ear cups of the 99 Classics can vary in color and pattern because they’re made from real wood. Each piece of wood is unique, kind of like a fingerprint. Factors like the wood’s grain, texture, and natural color mean that some headphones will turn out a bit lighter, and others darker. This is normal and part of the charm of using natural wood. In essence, no two pairs of 99 Classics look the same. The wood’s unique character gives each headphone its own individual appearance. Rest assured, this doesn’t affect the sound or quality; it’s purely cosmetic.

There’s some debate about burn-in, but here’s our guidance: For our flagship models (Empyrean/Elite), no formal burn-in period is required; thanks to their advanced diaphragm materials and pre-stabilization, they sound great right out of the box. Some listeners do perceive subtle improvements after approximately 50-100 hours, but it’s not mandatory. For our other models, like the 99 Classics, we generally suggest a moderate burn-in. For example, the 99 Classics may benefit from approximately 35-50 hours of play. You can simply enjoy your music normally over that time; the headphones will naturally reach their optimal sound. Remember, these are just recommendations; your headphones will sound excellent from day one, and any changes with burn-in tend to be gradual and slight.