Every remarkable story begins with a remarkable individual. Day after day, the remarkable people of Meze Audio are working together to fulfill our core promise - enhancing lives through exceptional audio experiences.

Join our team in Baia Mare, Romania! Bring your innovative ideas, boundless creativity, and unwavering determination and embark on this beautiful journey with us.

Open Positions

Sound Engineer Support

Key Responsibilities:

• Assist in the design, testing, and evaluation of headphone prototypes
• Conduct acoustic measurements and analyse data to assess product performance
• Collaborate with cross-functional teams to troubleshoot technical issues and implement solutions
• Participate in research activities to explore new audio technologies and trends
• Document research findings, design specifications, and test procedures

Production Manager

Key Responsibilities:

• Production Planning: Developing and implementing production schedules, considering factors such as resource availability, production capacity, and demand forecasts
• Resource Management: Efficiently allocating resources such as people, equipment, materials, and workspace to ensure smooth operations and optimal productivity
• Quality Control: Monitoring and ensuring that products meet quality standards and specifications through inspections, testing, and adherence to Meze Audio quality standards
• Cost Management: Managing production costs within budgetary constraints by optimizing processes, minimizing waste, and controlling expenses related to labor, materials, and overhead
• Inventory Management: Overseeing inventory levels, including raw materials, work-in-progress, and finished goods, to maintain adequate stock levels while minimizing excess inventory and associated costs
• Process Improvement: Identifying opportunities for process optimization, efficiency improvements, and cost reduction through methods such as lean manufacturing, Six Sigma, or continuous improvement initiatives
• Team Leadership: Providing leadership and direction to production staff, including hiring, training, performance management, and fostering a culture of teamwork, accountability, and continuous learning
• Health and Safety Compliance: Ensuring compliance with health and safety regulations and implementing measures to maintain a safe working environment for employees
• Communication and Coordination: Facilitating communication and collaboration between different departments or teams, such as R&D, procurement, and logistics, to ensure alignment and coordination of activities
• Problem Solving: Addressing production issues and resolving conflicts or bottlenecks that may arise during the manufacturing process to minimize disruptions and maintain production schedules
• Performance Monitoring and Reporting: Monitoring key performance indicators (KPIs) related to production efficiency, quality, and costs, and providing regular reports and updates to management on production performance
• Customer Satisfaction: Ensuring that production processes are aligned with customer requirements and expectations, and addressing any issues or concerns related to product quality, delivery, or service

Supply chain specialist

Key Responsibilities:

• Ensuring a coherent flow of transportation, timely and complete delivery of orders (components and finished products), adhering to delivery deadlines both for imports and exports
• Minimizing inventory errors and implementing measures against product deterioration during transportation or while in storage
• Continuous monitoring of costs within the managed budget and reducing costs per unit of product through inventory control, route optimization, negotiation of transportation rates, efficient resource utilization, etc.
• Maintaining transparent relationships and effective communication with customers regarding order status, any issues that arise, and delays
• Ensures obtaining the necessary permits and certifications for exporting finished products
• Ensures the completion of customs control procedures and the corresponding documentation to comply with customs regulations and prepare correct documentation for both imports and exports
• Permanently identifies opportunities for improvement/efficiency in its area of responsibility, such as reducing transportation times or storage costs
• Coordinates the delivery of goods and ensures their receipt both physically and in the ERP system
• Ensures compliance with quality standards and adherence to technical specifications established in Meze Audio documentation for finished products and components imported from Asia or manufactured in Romania
• Manages the transportation related to products returned by customers, dealers, and distributors, always attentive to maintaining a good and collaborative relationship with all partners
• Oversees the management of external warehouse activities in the USA and Hong Kong

Customer Support Specialist

Key Responsibilities:

• Relationship building: The primary mission of the Customer Support Specialist is to manage and resolve moderately complex cases, while focusing on upholding customer satisfaction and fostering retention
• Client Satisfaction: Ensuring high levels of customers satisfaction is crucial, this involves understanding the client's needs and addressing them in a clear, proactive, and timely communication. The Customer Support Specialist works closely with omnichannel clients and collaborates effectively with cross-functional teams to streamline issue resolution, enhance processes, and deliver a seamless customer experience
• Revenue Growth Gathers and assesses customer feedback to identify trends, critical points, and areas for improvements across products, services, and processes, then communicates insights to the appropriate teams for action. Identifies and describes new sales/development opportunities
• Nurtures partnerships with B2B channel partners, fostering seamless collaboration and clear communication to fulfil customer requirements effectively
• Generates regular reports detailing key performance metrics, customer satisfaction levels, and the effectiveness of issue resolution to be presented to management and relevant stakeholders
• The Customer Support Specialist engages in continuous training and development initiatives to remain updated on industry trends, best practices, and emerging technologies
• Guarantees compliance with organizational policies and procedures concerning customer engagement and support tasks, ensuring adherence to legal requirements

If you think you have what it takes and want to find out more about the perks of working at Meze Audio, send us your application on hr@mezeaudio.